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General Terms of Sale

About these Terms and Conditions

alfrescoliving.co.nz is operated by Alfresco Inexterior Living Ltd. All sales, orders and deliveries are governed by these Terms and Conditions.

By placing an order or using this website, you agree to these Terms. We may update them at any time, and the current version will always appear on this website.

Our Product

We make every effort to ensure that product descriptions, pricing and availability shown on our website are accurate. However, we rely on information supplied by our manufacturers and reserve the right to correct any errors or inaccuracies at any time, including after an order has been placed.

Many of our pieces, from Society Limonta linens to our furniture, planters and outdoor collections, are hand-crafted or made from natural materials such as linen, timber, stone, clay and metal. Subtle variations in texture, weave, grain, finish or colour may occur. These are not faults but part of each item's character.

We also endeavour to display colours as accurately as possible, though differences in device screens or lighting conditions may result in slight variation. Such differences do not constitute a defect or grounds for return under our change-of-mind policy.

If a supplier is unable to deliver or a product does not meet our quality standards, we reserve the right to withdraw that product or cancel an affected order and will notify you promptly. We are not liable for withdrawing products, correcting content or declining an order after confirmation.

Our Website

We strive to keep our website current and accurate at all times. Product information, pricing and availability may change without notice as we update collections or correct any errors.

From time to time, access to the website may be suspended, restricted or closed temporarily for maintenance or updates. While we take care to ensure all information is accurate and up to date, we reserve the right to amend or remove any content as soon as an inaccuracy is identified.

Your Order

When you place an order and your payment has been processed, you will receive an order confirmation email. This email confirms that we have received your order request. It does not guarantee that the item is in stock or that your order has been accepted.

Your order represents an offer to purchase, which is accepted only when the goods are dispatched and you receive a shipping confirmation email. At that point, the sale contract between you and Alfresco Inexterior Living Ltd is complete.

We reserve the right to refuse, cancel or amend an order before dispatch in the following situations:

  • The product is unavailable or has been discontinued;
  • There is a pricing or product description error;
  • We cannot obtain authorisation for payment;
  • Freight charges are unreasonably high for your location; or
  • We suspect fraudulent activity or misuse of our website.

If your order is cancelled before dispatch, we will contact you promptly and issue a refund or store credit for any amount paid.

All prices are listed in New Zealand Dollars (NZD) and include GST, unless stated otherwise.

Pre-Orders and Custom Orders. Certain items, including selected furniture pieces, made-to-order designs and Society Limonta items imported on a pre-order basis, are produced to order or sourced on request. Once payment is received for a pre-order or custom-made item, the order cannot be cancelled, changed or refunded.

By proceeding with a pre-order, you acknowledge and accept that dispatch times are approximate and depend on stock availability from our suppliers, including those in Italy and overseas.

Our team will contact you to confirm estimated delivery timeframes, which typically range from two (2) to five (5) weeks, depending on supplier schedules.

We will always use reasonable care to communicate any updates or delays and to ensure your order is fulfilled as soon as possible.

Payment

Payments are processed in NZD through secure, PCI-compliant gateways. We accept major credit cards and other approved methods. We do not store card details. All transactions are subject to verification; fraudulent or suspicious orders may be declined.

Dispatch & Delivery Timeframes

  • In-stock orders are usually dispatched within five (5) business days.
  • Pre-orders or custom orders (including furniture made to order and Society Limonta items arriving from Italy) generally dispatch within two (2) to five (5) weeks, depending on supply.
  • Our team will confirm estimated dispatch timeframes for pre-orders.

Delivery timeframes depend on courier services and destination. Alfresco Inexterior Living Ltd is not responsible for delays beyond our control (e.g. shipping, customs or courier issues).

Shipping

Delivery fees are calculated at checkout based on the size, weight and destination of your order. The total delivery charge will be displayed before payment and included in your final order total.

Some larger pieces, such as furniture, planters and fire pits, are not available for online checkout. For these items, base prices are displayed online and freight is arranged individually for your location. Please contact our team to discuss availability, lead times and delivery options.

If shipping to your address results in excessive or unforeseen freight costs (for example, for rural or remote areas, oversized items or special handling requirements), we reserve the right to contact you before dispatch to confirm any additional charges or to offer the option of cancelling your order for a full refund.

Changes to your delivery address or preferred delivery time after an order has been placed may also incur extra costs, which we reserve the right to recover.

Orders are sent via trusted courier partners. Risk in the goods passes to you upon delivery to the address provided. Please ensure someone is available to sign for your parcel. We are not responsible for loss or damage after confirmed delivery.

Order Tracking

Once your order has left us, you will receive an email containing a tracking number.

Click & Collect

We are pleased to offer Click & Collect. This service is only available at our Parnell retail store, Alfresco Inexterior Living. To collect your order, please ensure you bring your receipt or your email confirmation in store with a valid photo ID and the card you made your purchase with.

Refund Policy

Damaged or Faulty Items: If your order arrives damaged or faulty, please contact us within 3 days of delivery at sales@alfrescoliving.co.nz. We may request photographs for assessment. Once confirmed, we will offer a repair, replacement or refund.

Change of Mind: We do not accept returns or refunds for change of mind, incorrect selection or preference. Please review your order carefully before purchase.

Sale Items: Products marked “Sale”, “Outlet” or “Clearance” are not eligible for return or exchange unless faulty.

Exclusions: Furniture, Society Limonta products or any item pre-ordered, custom made or manufactured to client specifications cannot be cancelled, changed or refunded once an order is confirmed.

Privacy & Data Collection

We collect personal information solely to process orders, provide customer service and improve our website. Your information is managed in accordance with our Privacy Policy, which forms part of these Terms. We will never sell or trade your personal data. You may contact us to access or correct your information at any time.

Limitation of Liability

To the maximum extent permitted by law, Alfresco Inexterior Living Ltd is not liable for any indirect, incidental or consequential loss arising from the purchase or use of our products. Our total liability will not exceed the price paid for the goods concerned.

Privacy Policy

Operated by: Alfresco Inexterior Living Ltd (“we”, “our”, “us”)

Our Commitment to Privacy. We respect your privacy and handle personal information in accordance with the Privacy Act 2020 (New Zealand). This policy explains how we collect, use, store and protect your information when you interact with our website or purchase from us.

Information We Collect. We may collect personal information such as:

  • Name, contact details, billing and delivery addresses
  • Email address and phone number
  • Payment details (processed securely via third-party providers)
  • Order history and preferences
  • Website usage data (cookies and analytics)

You may choose not to provide certain information; however, this may limit our ability to process your order or provide services.

How We Use Your Information. We use your personal information to:

  • Process and fulfil orders, including delivery and communication updates
  • Provide customer service and respond to enquiries
  • Improve our products, website and customer experience
  • Send marketing updates (only if you’ve opted in)
  • Meet legal and accounting obligations

You may unsubscribe from marketing communications at any time.

Payment Security. All online payments are processed through secure, PCI-compliant gateways. We do not permanently store your credit-card or bank details. We take reasonable steps to protect your information from unauthorised access, alteration, disclosure or destruction.

Cookies and Analytics. Our website uses cookies to enhance your browsing experience and collect aggregated data such as traffic and usage trends. You can disable cookies in your browser, but some parts of the site may not function properly if you do so.

Sharing of Information. We only share personal information with:

  • Trusted service providers such as couriers, payment processors and IT support, who assist in fulfilling orders or operating our website
  • Where required by law, regulation, or court order

We do not sell, rent, or trade your personal information.

Storage and Retention. Personal information is stored securely in New Zealand or by reputable third-party providers that comply with privacy safeguards. We retain information only as long as necessary for business, legal or tax purposes, after which it is safely deleted or anonymised.

Access and Correction. You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of that information if it is inaccurate or incomplete

To do so, please contact us at sales@alfrescoliving.co.nz

Links to Other Websites. Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

Updates to This Policy. We may update this Privacy Policy periodically. The latest version will always be available on our website and will apply from its publication date.

Contact Us. If you have any questions or privacy concerns, please contact:

Alfresco Inexterior Living Ltd
Email: sales@alfrescoliving.co.nz
Website: www.alfrescoliving.co.nz

Intellectual Property

We are the owner or the licensee of all intellectual property rights (including, without limitation, trademarks and copyright) in our website, and in the material published on it (including, without limitation, its look and feel, brands, logos and trademarks, information, graphics, photographs, content, images, sounds, video, audio, text, layout, logos, button icons and the compilation and organisation thereof and all intellectual property rights contained therein). Those works are protected by intellectual property laws around the world. All such rights are reserved. You must not use any part of the materials on our website, services or e-commerce facilities for commercial purposes. If you print off, copy or download any part of our website in breach of these Terms and Conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made. You are not permitted to copy, publish or use any of the content in any way, whether personal or commercial, without our prior written permission.