Terms & Conditions

All users of the alfrescoliving.co.nz website, by entering this site, agree to adhere to the Terms and Conditions stipulated here. These Terms and Conditions may change without notice.


alfrescoliving.co.nz will endeavour to dispatch all orders within 5 days or within a time frame as stipulated with individual products. However if an item is out of stock a representative from alfrescoliving.co.nz will contact you to discuss an anticipated dispatch time or an alternative.


alfrescoliving.co.nz will endeavour to deliver your order within the times stipulated in the Delivery Information. However alfrescoliving.co.nz will not be liable for orders that are delivered outside these times due to unforeseen circumstances.


All small accessories are returnable, with the exception of product, furniture or any item that has been designed or manufactured to client specifications, providing they are returned in the original packaging and in an unused condition and within 10 working days. Sale items cannot be returned. Postage and packaging will not be refunded unless the products arrive damaged or faulty. To return an item please contact us for details of where to send.

Display of Colours

All computer screens display colours slightly differently. The colours you see when you visit our website may differ slightly from the actual product colour.

Prices of goods

All prices of goods contained in the alfrescoliving.co.nz website are in New Zealand dollars. Prices may change without notice. GST of 15% is included.


At alfrescoliving.co.nz your privacy is our priority. alfrescoliving.co.nz will not release any information about our customers to persons or entities outside our organisation. alfrescoliving.co.nz ensures that their website is hosted on a secure server and as such, all information gathered and stored about their customers are kept private, safe and secure.


alfrescoliving.co.nz can deliver outside New Zealand – contact us for information.

Gift Vouchers

Gift vouchers are available at alfrescoliving.co.nz. Simply enter the dollar value of the voucher you would like, along with a delivery address and the voucher will be posted out. Gift vouchers have a number that needs to be entered when redeeming.


Shopping online with alfrescoliving.co.nz is as safe as shopping in our actual store. alfrescoliving.co.nz in conjunction with DPS utilises industry standard SSL (Secure Socket Layers) for your online security. Secure Socket Layers Web Server Encryption scrambles and encrypts information sent between your computer and our server. This ensures that your information can’t be viewed or stolen.

DPS have a dedicated and purpose built development and data centre, specially designed for payment processing. DPS have invested and continue to re-invest in state of the art, bank trade security and infrastructure.

If however, if you would prefer not to order online you are welcome to call us on +64 9 309 3643 and place your order over the telephone.

Enjoy shopping with us and we look forward to hearing from you soon.

If you wish to contact us our customer service team will gladly answer any questions you may have.

Company Details

Alfresco InExterior Living Ltd.
223 Parnell Road
Auckland 1052
New Zealand

Phone: +64 9 309 3643 

Email: sales@alfrescoliving.co.nz